FAq's

 

How far in advance can I book a class?

You can book a class with your chosen teacher with only an 1 hour notice. For instance, if it's 2:58pm, you can book a class with your teacher for 4:00pm the same day. All the availability of the teachers is only allotted for 5 days in advance. For example, if it is Monday, you will be only able to select classes till Friday that week. The availabilities for Saturday won't be shown till the next day (Tuesday). 

 

how long do the classes go for?

All classes have a duration of 1 hour. For example, if you buy the package of 2 hours, and you wish you do 2 hours in a row, you will have to book 2 seperate classes. Although if you do this, we can't guarantee that you will have the same teacher, you will have to look at their availability when booking.

 

how much are the classes?

1 Hour: US$15

2 Hours: US$25

5 Hours: US$50

10 Hours: US$95

20 Hours: US$180

Note: All packages and gift certificates are valid for 60 days from the date of purchase.

 

are the teachers qualified?

The majority of our teachers are fully qualified, however not all of them. We don't place too much importance on this, we instead choose our teachers based on their personality as we have full confidence in their ability to teach whether they are qualified or not. 

 

how do i pay?

We only accept payments through PayPal

 

is it a private class?

Yes! All the classes are one on one with the teacher of your choice. Or alternatively you can choose 'any available' and you can choose a time/date that suits you and you will be provided a teacher that is available for your chosen time.

 

where does the class take place?

The lessons take place in Zoom (which is a free platform similar to Skype but more practical for interactive classes) so you take your class on your mobile or tablet, however we recommend the desktop version.

You can also download the applications for when you are on the go (iTunes) (Google Play

 

how do i access the class?

Once a booking is made, you will receive an email confirmation with the time and date of your scheduled class and also a link to the video call. You will also receive a notification 1 hour prior to your class with the link to the call. 

When it's time for your class, press the link and your teacher will be waiting for you. You will be connected automatically with them. Please note that if you press the link too early (for instance 5 minutes before the class) your teacher most likely won't be there. But they will be there the actual time of the class. If you have trouble entering the class for whatever reason, you can always message your teacher through zoom as they will add you as a contact before the call.

 

how do i access the student login?

Once you have made a booking, you will receive an email confirmation which will include the password to the 'Student Login" in the "Login" page of this website. Once you enter the password, you will have access to the course manual.

 

can i cancel and reschedule my class?

Cancelling and rescheduling a class is super easy. All you have to do is open the email confirmation you will receive once you have booked a class. The options to cancel and reschedule are at the bottom of the appointment information. From there, just follow it's easy. 

Note: You cannot cancel nor reschedule a class within 3 hours of the appointed class. 

 

can i get a refund?

If your unhappy or dissatisfied with your teacher or class in anyway, simply send us an email, we will then send you a form to fill out and will do every thing we can to resolve the issue. 

Note: If you buy a package we don't offer refund after you have already completed 4 classes. 

 

how do i become a teacher?

That's easy. Simply click the following link Conviértete en un profe and fill out the form then we will be in touch with you!